Last Updated: 8/12/2025
Introduction
This document covers OptiStore’s Privacy Policy in full, describing OptiStore’s handling of your data from start to finish, including what data is collected, how it is collected, how long it is kept, and more. By using OptiStore’s services, you acknowledge that you have read, understood, and agreed to the Privacy Policy and you warrant that you are authorised to enter such an agreement. Please read the Privacy Policy carefully.
OptiStore provides warehouse storage optimisation as a service.
OptiStoreTM is an Australian business solely owned and operated by Benyamin Gharounianaraki (ABN 30 252 569 910) under NSW law. For enquiries, please write to OptiStore at [email protected] or PO Box 500, Wallsend, NSW 2287 Australia.
The Privacy Policy was last updated on 8/12/2025.
Privacy Policy
1. What data is confidential?
Any of your personal information, intellectual property, and data collected by OptiStore is treated as confidential information; this includes information about you, your business, your associates, and the way you run your business. The confidentiality of OptiStore’s personal information, intellectual property, and data is described in their terms of service contract.
2. Non-disclosure of your confidential information.
OptiStore does not disclose any of your confidential information with any third parties, unless required by law or by you in writing.
3. What data does OptiStore collect?
Any data collected by OptiStore will be agreed to and provided by you with full knowledge and consent. Your provision of any data warrants OptiStore’s use of it to deliver the agreed services under your contractual terms of service agreement with OptiStore and this Privacy Policy, whether or not that particular type of data is mentioned on this Privacy Policy or or your contractual terms of service agreement with OptiStore.
The data typically gathered, unless specified otherwise, includes:
- Information about your operations – used for scoping the project.
- Product data – used for extracting optimised layouts.
- Order data – used for extracting optimised layouts.
- Picking run batch data – used for extracting optimised layouts and testing.
- Existing warehouse storage layout data – used for comparison.
- Your contact information – used for contacting you regarding our services and the project.
Additionally, note that any results produced for your use by OptiStore are for all intents and purposes considered confidential, including within the context of this Privacy Policy.
4. How does OptiStore collect data?
OptiStore collects data by asking you for it. You may provide the data using whatever practical method you are comfortable with, or you may refuse to provide the data. However, refusing to provide data will in many cases result in OptiStore being unable to provide services to you. You are responsible for ensuring any data you share with OptiStore reaches OptiStore safely and securely, as specified in the terms of service contract.
5. Why does OptiStore collect data?
All the data and information collected by OptiStore is used only to provide the agreed services to you.
6. How does OptiStore store data?
OptiStore stores the data provided by you offline in their local storage devices. Only OptiStore has access to your data stored by them. OptiStore employs standard security measures to protect their network and systems. Where applicable, once your data is downloaded by OptiStore, the original file is deleted permanently (e.g. if you emailed the data to OptiStore in a spreadsheet, the email will be deleted irreversibly from OptiStore’s email once the attachment is downloaded). Your data is never transferred outside of OptiStore’s systems, unless it is being transferred to you. Your data is stored within Australia and is never transferred outside of the country, unless it is being transferred to you.
In some cases at OptiStore’s discretion, your data may be stored in online private cloud storage by OptiStore, accessible only to OptiStore. Cloud storage providers that may be used by OptiStore are Apple iCloud, Microsoft OneDrive, and Google Drive. In these cases, your data may be stored outside of Australia by the cloud storage provider. OptiStore’s storage of your data on cloud storage does not constitute or result in the disclosure by OptiStore of your data outside of Australia or to third parties, and does not constitute or result in your data being transferred outside of OptiStore’s systems. If you do not give full consent to your data being stored using any of the cloud storage services mentioned above, you must obtain an agreement from OptiStore in writing.
7. How long does OptiStore keep data?
OptiStore only stores data for as long as necessary to provide its services to you, unless otherwise required by law or by you in writing in cases where you have requested OptiStore to store your data for the provision of services to you in the future. Additionally, data is only kept for as long as you and OptiStore are contractually bound by OptiStore’s terms of service.
8. How does OptiStore dispose of data?
OptiStore irreversibly deletes any of your data and information stored within their systems once the time comes, unless otherwise required by law. OptiStore uses standard operating system or cloud storage functions to permanently delete your files from their systems. All backups and versions of your data stored by OptiStore are deleted irreversibly, including any results produced for you by OptiStore based on your data. OptiStore’s own intellectual property is not affected.
9. Processing of your data.
OptiStore processes your data internally and locally within their systems, without the involvement of third parties. Any results produced by OptiStore using your data, intermediate or otherwise, and whether or not they are deliverable to you, will be dealt with and disposed of by OptiStore in accordance with this Privacy Policy.
10. What data and information does OptiStore keep indefinitely?
The only data and information pertaining to you that is kept indefinitely by OptiStore is any agreements, invoices, receipts, and communications not containing data to be deleted in accordance with this Privacy Policy; data and information legally required to be held by OptiStore is excepted. Similar administrative documents and information may also be kept where reasonable.
11. Data breaches.
If your confidential information or data is leaked in a data breach or otherwise disclosed to third parties without your consent, you will be notified by OptiStore as soon as OptiStore is made aware of the incident.
12. Requests to view or update data and information.
If you wish to view or update the data and information stored by OptiStore that you provided to them, you may do so at any time by contacting OptiStore with the new or requested data and information.
13. Complaints regarding data privacy.
If you have any complaints or concerns regarding how your data and information is or has been handled, please contact OptiStore. Complaints are taken seriously and OptiStore will endeavour to assist you. Upon review of your complaint, where it indicates that an improvement could be made to OptiStore’s handling of privacy issues, OptiStore will take steps to ensure that such an update is made at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, OptiStore will take steps to address that with you or that other person.
14. Changes to OptiStore’s Privacy Policy.
OptiStore may change its Privacy Policy at any time with notification to you. You will have the option to terminate your contractual terms of service agreement with OptiStore at that time. It is your responsibility to ensure you are up to date with the latest Privacy Policy. By using OptiStore’s services, you acknowledge that you have read, understood, and agreed to the new Privacy Policy and you warrant that you are authorised to enter such an agreement.